User Manual

1. Introduction

SafeWordHub is a private, secure platform designed for consensual power-exchange relationships. It provides structure, accountability and communication tools for Dom/sub dynamics — helping both partners define expectations, track tasks and rituals, record achievements, and maintain ongoing consent.

Every feature on the platform is built around the principle that consent comes first. The safe-word is always in reach, and the Consent Hub ensures both partners are aligned before any activity begins.

Key concepts

• Dynamic — Your paired Dom/sub relationship. One person creates an invite; the other accepts it.
• Dom (Dominant) — Creates and manages tasks, rules, rewards and punishments.
• Sub (Submissive) — Completes tasks, acknowledges rules, redeems rewards and receives punishments.
• The Ledger — The task management system at the heart of the platform.
• Balance — A points-based system tracking the sub's performance over time.

2. Creating Your Account

Registration

1. Go to /register.
2. Enter your email address, a display name, and a secure password.
3. Select your role: Dom or Sub.
4. Enter your date of birth — you must be 18 or older to use the platform.
5. Click Create Account.

Two-Factor Authentication (2FA)

For additional security, you can enable 2FA in My Account. When enabled, a verification code is sent to your email each time you sign in from an unrecognised device.

Forgotten password

Click Forgotten password? on the sign-in page. Enter your email and a reset link will be sent within a few minutes.

3. Setting Up Your Dynamic

Creating an invite (Dom)

1. Go to My Dynamic.
2. Click Generate Invite Link.
3. Share the link securely with your partner.

Accepting an invite (Sub)

1. Open the invite link your Dom shared with you.
2. If you are not yet registered, you will be prompted to create an account first.
3. Review the connection request and click Accept.

Once accepted, both partners see each other in the dynamic. The Dom can immediately begin creating tasks and rules.

Dynamic Settings (Dom)

Under Dynamic Settings the Dom can set a dynamic name, safe-word, and configure how points are awarded.

Dissolving a connection

Either partner can dissolve the dynamic from My Dynamic. Dissolved connections retain their task and points history but cannot be reactivated. A new connection must be established to continue.

4. The Ledger (Tasks)

The Ledger is the primary task management system. Doms create tasks; Subs complete them and submit proof.

Creating a task (Dom)

1. Go to The Ledger and click Create Task.
2. Enter a title, description, category, difficulty (1–5 stars), and optional due date.
3. Choose a Proof Type: None, Text, Photo, or Video.
4. Set how many proof files the sub may upload (1–10).
5. Optionally award points on approval, set priority, and add a recurring schedule.
6. Click Create Task.

Submitting a task (Sub)

1. Open the task from The Ledger.
2. Complete the task in real life.
3. Click Submit for Approval.
4. Upload proof if required (photo, video or text note).
5. Optionally add a difficulty rating and note for your Dom.

Approving or rejecting (Dom)

Once submitted, the Dom reviews proof and clicks Approve or Reject. Approval awards any assigned points. Rejection sends feedback and the sub may resubmit.

Recurring tasks

Tasks can repeat on a custom schedule (daily, weekly, monthly or custom). Recurring tasks generate child instances automatically. View the full completion history under Trends on any recurring task.

Task templates

Save any task as a template from the task detail page. Templates can be reused to create new tasks quickly, or grouped into bundles for batch assignment.

5. Protocols (Rules)

Protocols are standing rules the Dom creates for the dynamic. Unlike tasks, rules are persistent and must be acknowledged by the Sub.

Creating a protocol (Dom)

1. Go to Protocols and click New Rule.
2. Enter a title, description, category and priority (1–5).
3. Click Save Rule.

Acknowledging rules (Sub)

When the Dom creates or edits a rule, the Sub receives a notification and must acknowledge the rule. Pending acknowledgements are shown as a badge on the Protocols link in the nav.

Click Acknowledge on each rule. Editing a rule's title or description resets the acknowledgement, requiring the Sub to re-read and confirm.

Linking rules to punishments

When issuing a punishment from The Balance, the Dom can optionally link it to a specific rule to create a clear record of accountability.

6. Balance, Rewards & Punishments

Points

Points are awarded when a Dom approves a task. The Dom sets how many points each task is worth when creating it. Points accumulate in the Sub's Balance and can be spent on rewards.

Rewards

Doms create rewards in The Balance section. Each reward has a point cost. The Sub redeems rewards by spending their points — the Dom then approves or declines the redemption.

Punishments

Doms can issue punishments for protocol violations or other reasons. Punishments can be linked to a specific rule. The Sub must acknowledge each punishment; the Dom can then mark it waived or completed.

Viewing history

The Balance page shows a full history of points earned, spent and any adjustments made by the Dom.

7. Consent Hub

The Consent Hub is a private tool for both partners to communicate their interests, boundaries and hard limits around activities and kinks.

Kink buckets

• Desire (green) — Activities you actively enjoy or want to explore.
• Amber — Activities you are open to with discussion or negotiation.
• Crimson (hard limit) — Activities that are absolutely off the table.

Each partner fills in their own buckets privately. The platform shows your compatibility view — areas where both partners' desires align — without exposing individual choices directly.

8. Chronicles

Chronicles is a shared private journal or blog for your dynamic. Both partners can read posts; the Dom controls who can write.

Privacy levels

• Private — Visible to the author only.
• Standard — Visible to both partners in the dynamic.
• Public — Visible on the public blog at your dynamic's unique URL.

Writing a post

1. Go to Chronicles and click New Post.
2. Write your post using the rich-text editor. You can insert images.
3. Set the privacy level and click Publish.

Comments can be left by both partners on standard and public posts.

9. Chat

SafeWordHub includes a private chat system between connected partners.

Starting a conversation

The chat window is accessible from any page via the chat bubble icon in the bottom right corner (when logged in and connected). Messages are delivered in real time.

Sending attachments

You can attach images and files to messages. Supported formats include JPEG, PNG, GIF, WebP and PDF. File size limits depend on your membership tier.

10. Profile & Account Settings

My Profile

Update your display name, profile photo, pronouns, gender identity, orientation and about text at My Profile.

My Account

At My Account you can:

• Change your email address or password.
• Enable or disable two-factor authentication.
• View and revoke trusted devices (devices that bypass 2FA).
• Delete your account (irreversible).

11. Notifications

SafeWordHub sends both in-app and email notifications for key events.

In-app notifications

The bell icon in the top navigation shows unread notifications. Click any notification to go directly to the relevant page.

Email notifications

Email notifications are sent for task assignments, approvals, rejections, reward decisions, punishments, new comments and more.

Managing preferences

You can control which notifications you receive at My Account → Notifications. Toggle each event type on or off for in-app and email independently.

12. Getting Help

Knowledge Base

Browse and search our help articles at the Help Centre. Articles are organised by topic and cover common questions and how-to guides.

Raising a support ticket

1. Sign in to your account.
2. Go to Contact Support.
3. Click New Ticket and select the type of issue.
4. Fill in the subject, description and any attachments (screenshots are helpful).
5. Select a priority and click Submit.

Tracking your ticket

Once submitted, you can view all your tickets under My Tickets. Each ticket shows its current status:

• Received — Your ticket has been logged.
• In Progress — Our team is working on it.
• Awaiting Your Reply — We have responded and are waiting for more information from you.
• Under Investigation — We are looking into a third-party issue.
• Resolved — The issue has been addressed.
• Closed — The ticket is closed.

Expected response times

• Urgent — Within 4 hours
• High — Within 24 hours
• Normal — Within 2 business days
• Low — Within 5 business days